Frequently Asked Questions

How do I create an account?

1. Open the registration form.
2. Select the E-mail or Phone tab.
   Make sure the information you provide is correct — it will be used to log in and verify your account.
3. Create and enter a password.
   We recommend using a strong password containing letters and numbers.
4. (Optional) Enter a promo code.
   If you have a promo code for a bonus, enter it in the corresponding field. If not, leave the field empty.
5. Select your account currency.
   Select one of the available currencies:
   EUR, RUB, USD, KZT, BTC, AMD.
6. Check the box to agree to the rules.
   Check the box next to the following phrase:
   “I accept the Terms of Service” — this step is mandatory.
7. Click the “REGISTRATION” button.

What should I do if I haven't received the registration confirmation email?

1. Check the “Spam” or “Junk” folder.
   Account activation emails may sometimes end up in the “Spam” folder, so be sure to check it.
2. Check the other folders in your mailbox.
   The email may sometimes appear in sections such as:
   • “Promotions”
   • “Updates”
   • “All Mail”
   • “Social”
3. Add our address to your safe senders list.
   Click “Not spam” or add the sender’s address to your trusted contacts. This will help ensure that you receive our emails normally in the future.
4. Make sure you entered your email address correctly.
   Check that you did not make a typo during registration, for example, entering .con instead of .com.
5. If the problem persists, contact support.
   Contact us via online chat or email customer support, providing your email address so that our specialists can activate your account manually.

I forgot my password and can't log in to my account. What should I do?

1. Open the login form.
   On the login screen, click “Forgot password?” (the link is below the “Log in” button).
   (See Image 1.)
2. Select the recovery method.
   Enter the phone number or email address linked to your account.
3. If you entered a phone number, click “Continue”. You will receive an SMS with a code.
   (See Image 2.)
4. If you entered an email address, you will receive a message with a link to reset your password.
   Check your “Inbox” and the “Spam” folder.
5. Confirm the code or follow the link in the email.
6. If you are using a code, enter it in the appropriate fields and click “Reset”.
7. If you are resetting your password via email, open the message and follow the password reset link.
   (See Image 3.)
8. Set a new password.
   Create a new password, enter it again, and click “Reset”.
   (See Image 4.)
9. Confirmation.
   You will see the message: “Password changed successfully.” Click “Log in” and sign in with your new password.
   (See Image 5.)

Deposits and withdrawals

How do I make a deposit?

To make a deposit, you must be logged in to the website. Then follow these steps:

Funds will be credited to your gaming balance within 15 minutes.

1. Go to the “Deposit” section → “Top Up Account”.
2. Select a convenient deposit method.
3. Enter the desired amount and click “Pay”.
4. After receiving the payment details, open your bank or e-wallet app and complete the payment exactly as specified.
5. Return to the payment details page and click “I have paid”.

How can I check whether funds have been credited to my balance?

You can check your balance at the top of the website next to the “Deposit” button:

You can also find it in the side menu:

as well as in your personal account:

How do I withdraw funds from my balance?

To withdraw funds, go to the “Deposit” section → “Receive Winnings”. Then select the method used for your last deposit and enter the same payment details used for that deposit. After filling in the fields, click “Withdraw”. A withdrawal request will be created, and you can track its status in the “Payment History” section. You can find more information about our withdrawal policy in the “Terms and Conditions” section.

I have been waiting a long time for my payout.

If your withdrawal request has the status “Pending”, it means that our specialists are reviewing it. The request will be processed within 24 hours during business hours, Monday to Friday. Unfortunately, delays beyond our control may sometimes occur. In this case, the request status will change to “Processing”. This means that the payout has already been processed on our side but is still being processed by the payment system or bank. This process may take up to 7 business days, although it usually takes less time. We recommend waiting for the funds to be credited.

Games

I'm experiencing problems or interruptions while playing.

Game speed depends directly on your internet connection. Since our games require a constant exchange of data, a connection with sufficient bandwidth is necessary. To improve performance, we recommend closing other applications and browser tabs on your device while playing.

Why won't some games open?

Problems accessing the games may be caused by various factors. We recommend checking the speed of your internet connection, using Google Chrome, and regularly clearing your browser’s cache and cookies. If the problem persists, try opening the site in incognito mode, connecting through another access point, or using a VPN. Unfortunately, external factors beyond our website’s control may also affect game performance. Access to certain online resources may be blocked by your internet service provider or Roskomnadzor (RKN).

How can I be sure that the return-to-player percentage in your games is fair?

Our platform offers games from official providers. These providers are audited by licensing authorities in many countries, which is why we work with them. All game calculations are performed on the providers’ servers. Our platform acts only as an intermediary: we display the game result and any winnings. Game results are random and cannot be technically manipulated by our platform.

Bonuses and promotions

How can I receive the welcome bonus?

The website offers the Welcome Pack welcome bonus for new players. Go to the “Promotions” page to review the full terms and choose the offer that suits you.

How is the Reload bonus calculated?

The calculation is made the day after the deposit. If you make a deposit today, the bonus will be calculated tomorrow by 23:59 according to your local time. Please note that deposits and withdrawals, as well as the balance amount at the time of calculation, are taken into account when calculating the bonus.

I did not receive my birthday bonus.

Happy birthday! We wish you all the best! The birthday bonus at our casino is credited automatically within 3 days of the date specified in your profile. The value of the birthday gift depends on your gaming activity. The wagering requirement for the bonus is x5. The bonus is credited once a year and only to one account per player.

Privacy and security

How can I be sure that my data is not shared with third parties?

We use modern, reliable security systems. These include 128-bit SSL encryption, effective data protection using firewalls, and a five-level security system. These measures include physical protection of information, continuous access control, mechanisms to prevent failures, and modern methods of data encoding and encryption.

Can anyone play at Admiral-XXX casino for real money?

Age and territorial restrictions apply:

Age restriction
To play for real money, you must be at least 18 years old.

Territorial restrictions
The casino does not provide services to customers who are citizens of the following countries:

• Curaçao
• USA
• Netherlands

The list also includes countries subject to UN sanctions and countries on the FATF blacklist.

Compliance with legislation
In some countries, online gambling is prohibited by law.
Before registering on the platform, you are responsible for checking and complying with the laws applicable in your country or state.